Order Cancellation

Our standard returns policy for any product bought from our website applies within 14 days from the delivery day of your item(s). If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we will offer a refund provided the item is returned within the 14-day period.

We advise you to try the garment on to ensure correct sizing. Please make sure that you are not wearing any makeup, perfume or body lotion when trying the garment on. Repeatedly worn garments will not be accepted for a return.

What would you like to do?

Cancel your order & Request a Refund

Return your item(s) within the applicable withdrawal period and receive a refund. If you return your entire order, we'll also refund the original delivery charges.

Order Information

Order number Look up order

Email address

Order date

Your Details

Full name

Phone number

Street address

City

Postcode

Country

Items You Are Returning

EAN / Product code

Product description

Reason

Add another item

Pre-return Checklist

For health and safety reasons, used or post-surgery garments cannot be accepted. Please confirm:

I have the original packaging with the product description and the barcode.

The garment has not been worn repeatedly.

The garment has not been washed or dry-cleaned.

I have carefully folded the garment into the original packaging.

All original labels are still attached to the garment.

Refund Method

By default we refund to the original payment method.

Refund to original payment method

I hereby give notice that I withdraw from my contract of sale for the goods listed above. I confirm the information provided is accurate and I have read the Returns Policy and Privacy Policy. Returns Policy & Privacy Policy.

After submitting, you will receive a confirmation email with your reference number. Include your reference number with your return parcel (a PDF copy you can print is also attached).

Submit cancellation request

What happens next

After you submit this form, you will receive a confirmation email with your reference number. Please write your reference number on a sheet of paper and enclose it with your return parcel — it helps our team match the goods to your request quickly and process your refund within 14 days.

The confirmation email also includes a PDF copy of your request, which you can print and include instead if you prefer.

Return shipping address

Please post your items to:

LIPOELASTIC a.s.
Vrbenská 887
787 01 Valašské Meziříčí, Czech Republic

Tracked delivery is recommended. Return postage is paid by the customer.